TL;DR

Quality Assurance Manager (Fintech): Driving the strategy and operations of a global Quality ecosystem, ensuring consistent, high-quality support experiences across internal teams and BPO partner sites. Focus on shaping the QA vision, elevating operational standards, and leveraging automation and insights to influence cross-functional decisions.

Location: Remote, but compensation is tied to U.S. location zones. Many roles can be done remotely from countries where Cash App operates.

Salary: $98,300–$184,300 USD (based on U.S. location zone).

Company

%hirify_global%, Inc. builds technology to increase access to the global economy through brands like Cash App, Square, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

Lead and mentor QA Leads and Partner QA Managers, fostering leadership development and accountability.
Define and execute the global QA strategy in alignment with operational objectives.
Oversee internal and partner QA programs, ensuring consistent quality standards globally.
Partner with cross-functional teams including Customer Success, Training, Product, Operations, and Data to drive improvements.
Champion the use of AutoQA and QMS tools to scale QA accuracy and efficiency, working with analytics teams for actionable insights.
Lead continuous improvement initiatives and support resource planning to ensure QA programs scale with business growth.

Requirements

5+ years in Customer Support, Quality Assurance, or related operations roles with increasing leadership scope.
3+ years of people management experience, including leading managers or cross-site teams.
Proven experience developing and executing quality or operations strategy at scale.
Experience managing QA programs across internal and partner or vendor sites.
Expertise with Quality Management Systems (QMS), AutoQA, and data visualization tools.
Strong strategic thinking, analytical, communication, and influence skills.

Nice to have

Bachelor's degree or equivalent professional experience.
Experience leading global QA operations or multi-site teams.
COPC or other quality management certification.
Familiarity with data analytics and visualization tools (e.g., Looker).
Background in vendor management and operational governance.

Culture & Benefits

Distributed team culture focused on innovation, collaboration, and impact.
Remote work, medical insurance, flexible time off, and retirement savings plans.
Commitment to an inclusive interview experience, including providing reasonable accommodations.
Opportunity to empower customers with equal access to financial opportunities.

Hiring process

Automated AI tools may be used to evaluate job applications for efficiency and consistency.
U.S. roles are typically open for an average of 55 days before being filled.