TL;DR

Account Representative (Sales): Managing a portfolio of key accounts and supporting revenue delivery for the Commercial Telecoms team at Heathrow, with an accent on maintaining service quality and expanding customer footprint. Focus on driving customer satisfaction, operational performance, and overall relationship management for large accounts.

Location: Hybrid in London, United Kingdom. Work from home up to 2 days/week, with the option to work from any global location for up to 30 days a year.

Company

%hirify_global% powers the global air travel industry with technology and communication innovations for over 2,500 transportation and government clients in 95% of international airports.

What you will do

Drive implementation of the Sales Development Plan aligned with strategic objectives.
Protect and extend existing products and services, ensuring strong customer engagement and stable annual revenues.
Manage a portfolio of large accounts, focusing on customer satisfaction, operational performance, and overall relationship management.
Increase Commercial Telecoms’ market share and expand customer footprint across Heathrow tenants.
Lead regular service reviews and act as the single escalation point for the sales team, ensuring timely delivery.
Support and mentor account team members to drive stable growth and customer loyalty.

Requirements

4+ years in sales, account management, or business development roles.
Proven experience managing client relationships at a managerial level.
Demonstrated track record achieving or exceeding revenue or sales targets.
Strong communication skills and ability to operate under pressure in a customer-facing environment.
Full eligibility to work in the UK (no sponsorship).
Ability to obtain Heathrow Airside ID (requires a 5-year background check).

Nice to have

Experience in the ATI, IT, or telecom sectors.
Exposure to pipeline management, account development plans, or CRM tools (e.g., Salesforce).

Culture & Benefits

Diverse and inclusive environment, operating in 200 countries.
Flex Week: Work from home up to 2 days/week.
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing programs, including an Employee Assistance Program (EAP) and Champion Health.
Professional Development: Access to training platforms, including LinkedIn Learning.
Competitive benefits aligned with local market and employment status.