Director Renewals (SaaS)

TL;DR

Director Renewals (SaaS): Leading and developing a regional team focused on customer retention, renewals, upsells, and cross-sells across APJC with an accent on forecasting, negotiation, and revenue growth. Focus on managing complex accounts, driving renewal strategies, and mentoring team members in a dynamic global environment.

Location: Hybrid in Singapore or Sydney

Company

hirify.global operates one of the world’s largest networks powering millions of websites, providing security and performance improvements without hardware or software changes.

What you will do

• Lead and develop a regional Renewals team focused on customer success and revenue retention.
• Guide the team through renewal opportunities, forecasting, negotiation, and closing renewals before contract expiration.
• Accurately forecast revenue attainment and team performance.
• Mentor team members to improve skills and knowledge of hirify.global platform and renewal strategies.
• Collaborate with GTM leaders to optimize sales processes and foster a culture of learning and success.
• Drive monthly and quarterly business updates and reviews.

Requirements

• Location: Must be based in Singapore or Sydney
• 7+ years leadership experience in Customer Success, Renewals, or Sales.
• 10+ years commercial experience in full sales cycle within high-tech/SaaS industry.
• 5+ years leading regional teams across APJC.
• Strong skills in forecasting, financial modeling, CRM tools, and executive negotiation.
• Bachelor’s degree in Business, Finance or related field; MBA preferred.

Culture & Benefits

• Work in a highly ambitious, large-scale technology company with a mission to build a better Internet.
• Commitment to diversity, inclusion, and equal opportunity employment.
• Reasonable accommodations provided for qualified individuals with disabilities.
• Potential travel up to 25%.