TL;DR

Technical Support Engineer (Cybersecurity): Provide second level technical support focused on US-based customers, resolving complex security issues and ensuring effective use of Armis products with an accent on network and application security. Focus on troubleshooting, customer case ownership, and cross-team collaboration to enhance customer experience and product deployment.

Location: Hybrid in Costa Rica

Company

%hirify_global% is a leading cybersecurity company specializing in agentless device security for unmanaged and IoT devices, protecting critical assets in real time for Fortune 100-500 companies and governments.

What you will do

Provide Tier 2 technical support for US-based customers, resolving complex technical issues.
Take ownership of customer cases and troubleshoot problems effectively.
Support customers in maximizing product usage and satisfaction.
Collaborate with Operations, R&D, Product, and Customer Success teams for seamless onboarding and development.
Lead or participate in projects impacting company-wide processes and customer experience.

Requirements

Location: Hybrid role based in Costa Rica
At least 2 years of experience in a similar technical support role.
Industry experience in cybersecurity, especially network or application security.
Technical knowledge of TCP/IP, Linux, SQL, and experience with Docker/Kubernetes preferred.
Strong communication and problem-solving skills for customer interaction.
English proficiency at least B2 level.

Nice to have

Experience with scripting languages such as Bash or Python.
Experience with ServiceNow platform.
BS degree in Computer Science or equivalent.

Culture & Benefits

Work in a mission-driven cybersecurity company protecting critical infrastructure worldwide.
Collaborative environment working closely with multiple internal teams.
Hybrid work format based in Costa Rica.