Salesforce Engagement Manager (AI)

TL;DR

Salesforce Engagement Manager (AI/Salesforce): Developing and managing customer relationships and overseeing project delivery for AI and Salesforce solutions with an accent on driving outcomes and identifying transformation areas. Focus on pre-sales activities, SOW reviews, and ensuring appropriate staffing while mitigating risks.

Location: Remote - United States (up to 25% travel for customer projects and company events)

Company

hirify.global, part of Accenture, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Develop, own, and manage customer relationships across the hirify.global portfolio.
• Provide oversight and guidance to project teams, ensuring successful, quality delivery.
• Act as a "thought leader" for customers, driving outcomes and identifying transformation.
• Participate in customer sales cycles, focusing on scope, estimates, and staffing needs.
• Smoothly transition customers from sales to project delivery, including SOW reviews and kick-off.
• Ensure appropriate project staffing and manage staffing risks in collaboration with leadership.
• Drive internal initiatives in solution delivery capabilities and enterprise methodology.
• Contribute at a leadership level and advocate for the hirify.global brand.

Requirements

• 10+ years of consulting experience with solution architecture, pre-sales advisory, and client-facing leadership.
• 5+ years leading complex customer engagements or solution workstreams with 15+ team members.
• 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions.
• Deep expertise in Contact Center, Salesforce, or AWS-based solution design (Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect).
• Proven pre-sales experience, including discovery, solution mapping, scoping, and estimation.
• Hands-on experience designing end-to-end architectures across SDLC phases.
• Strong understanding of the full SDLC and program governance.
• Experience shaping and managing cross-functional solution teams.
• Strong commercial acumen with experience creating SOWs, LOE, and Change Orders.
• Excellent communication and storytelling skills for executive conversations and influencing decision-making.

Nice to have

• Passion for delivering software solutions with state-of-the-art technology.
• Outstanding verbal and written communication skills.
• Eager to embrace challenging situations and enjoys solving complex problems.
• Proven ability to work cross-functionally.
• Serve as a strategic advisor to customers, guiding agentic transformation journeys.
• Maintain expertise in the evolving agentic marketplace and emerging capabilities.
• Translate complex AI capabilities into clear, value-aligned recommendations.
• Identify common agentic use cases, assess customer readiness, and prepare adoption strategies.
• Provide thought leadership by sharing industry insights and shaping best practices.

Culture & Benefits

• Remote and in-person options with a focus on connection and unity.
• Anticipated travel commitment of up to 25% for certain roles.
• Flexible work schedule to accommodate personal needs.
• Culture of trust, understanding, and valuing good work over hours.
• Collaborative environment where suggestions and feedback are encouraged.
• Emphasis on celebrating successes, both big and small, with team events.