TL;DR

Customer Experience Manager (Fintech): Overseeing client relationships and ensuring customers maximize value from an AI-powered finance automation platform with an accent on strategic advisement, technical problem-solving, and issue resolution. Focus on leading integrations, onboarding, and collaborating across product, engineering, and support teams to drive customer success and influence product improvements.

Location: Hybrid in Vancouver, British Columbia, Canada

Salary: 73,000 - 92,000 CAD plus 10% Bonus

Company

%hirify_global% is an AI-powered platform for finance automation, empowering finance teams in the global economy to scale faster and smarter.

What you will do

Manage high-value client relationships, serving as the main point of contact for technical questions and escalations.
Understand client business needs and technical requirements to provide strategic guidance.
Act as a subject matter expert, offering troubleshooting and technical support on the platform.
Lead customer integrations and onboarding with existing systems and processes.
Proactively identify risks, recommend best practices, and conduct regular check-ins.
Collaborate with product, engineering, and support teams, ensuring customer feedback drives improvements.

Requirements

Experience with ERP systems such as NetSuite or QuickBooks.
Knowledge of accounting concepts or financial workflows.
Strong troubleshooting skills and ability to explain complex technical topics clearly.
Capacity to handle high volume client requests and prioritize tasks effectively.
Experience with tools like Zendesk, Salesforce, or JIRA.
Background in payments or fintech, ideally within a B2B SaaS or enterprise software company.

Nice to have

Basic proficiency in writing and running SQL queries.

Culture & Benefits

Hybrid working model requiring in-office presence Monday, Tuesday, and Thursday.
Competitive salary and stock options.
Matching RRSP, extended benefits, and employee assistance program.
Maternity, Paternity and Fertility Treatment benefits.
15 days of Paid Time Off (PTO).
Subsidized lunch on office days, fresh fruit, snacks, and drinks.
Dog-friendly office and phone/internet allowance.