TL;DR

Key Account Manager (SMB): Managing and renewing relationships with existing small business clients, driving contract renewals, and identifying opportunities for upselling or cross-selling additional services with an accent on ensuring customer satisfaction and understanding client needs. Focus on proactive client engagement, solving problems, and maintaining accurate CRM records.

Location: Remote - USA

Salary: $95,000.00

Company

%hirify_global% is a product company powered by cutting-edge technology, focused on providing video technology solutions to help save lives on our roadways.

What you will do

Own the renewal process for a portfolio of small business accounts.
Proactively engage clients ahead of renewal dates to ensure continuity of service.
Serve as the primary point of contact for existing clients in your portfolio.
Understand client needs and provide solutions that align with their business goals.
Identify and recommend additional products or features that add value to the client.
Collaborate with sales and customer success teams to execute growth strategies.

Requirements

3+ years in account management, renewals, or customer success.
Strong communication and negotiation skills.
Ability to manage multiple accounts and prioritize tasks effectively.
Familiarity with CRM tools (Salesforce, HubSpot, or similar).
Experience working with small business clients.
Understanding of SaaS subscription models and video technology solutions.

Culture & Benefits

Diverse team of hungry, humble and capable people, united to make a difference.
Work makes a positive impact in the world, helping save lives on roadways.
Powered by cutting-edge technology.
Equal opportunity employer, committed to building a diverse and inclusive workforce.
Committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process.