TL;DR

Incident Manager: Managing incident, event, and problem management processes to minimize downtime and restore services quickly with an accent on communication coordination and metrics tracking. Focus on identifying incidents, engaging resources, and maintaining key performance indicators like MTTR and MTTK.

Location: Detroit, MI (Hybrid, Onsite T/W/Th)

Company

%hirify_global% provides staffing services and contract opportunities with large clients.

What you will do

Identify and respond to incidents promptly using knowledge bases and logs
Engage and coordinate resources to contain incidents and minimize downtime
Establish and moderate communication bridges during incidents
Use event management tools to detect and respond to performance anomalies
Detect and manage recurring problems, facilitating resolution and documentation
Maintain and report on key incident management metrics

Requirements

Location: Must be able to work onsite in Detroit, MI with hybrid schedule (Tuesday, Wednesday, Thursday)
Role type: W2 contract engagement for 12+ months
Experience in incident, event, and problem management
Strong communication and coordination skills
Ability to maintain and analyze incident metrics