TL;DR

Junior Player Support Representative: Deliver business-focused customer service in English and Turkish to improve player experience for popular mobile games. Focus on handling inquiries, identifying trends, and driving improvements in player satisfaction and support processes.

Location: Izmir, Turkey (onsite)

Company

%hirify_global% is a global leader in mobile game development and publishing, with a portfolio of over 60 high-quality games and a global audience of millions of players.

What you will do

Manage and respond to player inquiries and feedback regarding accounts, purchases, gameplay, and technical issues.
Identify trends and analyze root causes of player complaints to drive business improvements.
Ensure accurate and up-to-date information is shared with players.
Report technical issues and feedback to relevant teams.
Suggest ideas to improve player experience and support processes.

Requirements

Location: Must be based in Izmir, Turkey
1+ years of experience in customer service within the technology industry.
Ability to work under pressure in a fast-paced, agile environment.
Excellent communication skills in English and Turkish.
Experience with customer service software and ticketing systems.
Strong attention to detail and business-oriented mindset.

Nice to have

Experience in the gaming industry.
Knowledge of mobile gaming trends and market.
Understanding of GDPR and privacy/security regulations.
Experience in statistics, project management, or marketing.
Knowledge of customer experience concepts.

Culture & Benefits

Work in a global, well-established game development company.
Collaborate with teams focused on popular mobile game titles.
Opportunity to contribute to player satisfaction and game improvement.