TL;DR

Customer Service Advisor: Providing remote support and quality control for waste management software solutions with an accent on customer issue diagnosis and application testing. Focus on clear communication, teamwork, and assisting municipal and private sector clients in Quebec and Canada.

Location: Hybrid with occasional visits to Rimouski office, Quebec, Canada

Company

PG Enviro, a subsidiary of %hirify_global%, is a leader in business and management solutions for private, public, and parapublic sectors in Quebec and Canada.

What you will do

Provide telephone support for waste management applications.
Diagnose and resolve customer issues with software applications.
Perform tests and data validations after application updates.
Collaborate with team members to meet customer needs and ensure satisfaction.
Participate in quality control and occasionally provide customer training.

Requirements

Location: Hybrid role with occasional presence required at Rimouski office, Quebec, Canada
Knowledge of IT environments.
Excellent communication skills in French and good command of English, both spoken and written.
Strong analytical and teamwork abilities.

Culture & Benefits

Paid vacation starting at 3 weeks, increasing with tenure.
5 personal leave days per year.
Group insurance fully paid from day one.
Group RRSP program and annual active life recognition bonus.
Flexible schedules and stimulating collaborative work environment.
Telecommuting option or work from offices in Sherbrooke, Quebec City, or Rimouski.
Computer replacement every 4 years with option to keep equipment.