TL;DR

Senior Customer Success Manager (IoT): Driving sustainable customer outcomes by maximizing platform value realization for enterprise and mid-market accounts, with an accent on building strong stakeholder relationships and proactive risk mitigation. Focus on ensuring smooth onboarding, deep feature adoption, and demonstrating ROI for Memfault's hardware, IoT, and embedded systems platform.

Location: Hybrid, requiring work from the Boston, New York, or San Francisco office at least twice a week.

Salary: $100,000–$160,000 USD

Company

%hirify_global% is a world-leading company in wireless technology, with a focus on IoT and embedded systems, now incorporating the Memfault team.

What you will do

Build and maintain strong customer relationships, acting as a trusted advisor and advocate.
Develop a deep understanding of customers’ business objectives, technical requirements, and success metrics.
Partner with Technical Program Managers and Solution Engineers for smooth onboarding and successful deployment.
Proactively monitor customer health, drive deeper adoption of features, and conduct regular business reviews.
Identify and mitigate risks to customer retention and collaborate with Sales for expansion opportunities.
Drive contract renewals by demonstrating the ongoing value of Memfault’s platform.

Requirements

5+ years of experience in a customer success and/or account management role for a SaaS company and technical product.
3+ years managing enterprise and mid-market accounts, driving customer adoption, retention, and expansion.
Familiarity with hardware, IoT, and embedded systems is required.
Ability to understand and discuss technical concepts effectively with engineering and leadership.
Exceptional interpersonal and communication skills, with strong presentation abilities.
A proactive, solutions-oriented mindset with the ability to anticipate customer needs.

Culture & Benefits

Professional and informal working environment that encourages continuous development.
Annual discretionary bonus and long-term incentive plan.
Medical and Dental benefits with a 100% employer-paid option for employees.
Health Savings Account or Flexible Spending Account.
401k with employer match.
Generous family-friendly leave policies for vacation, personal time, sick time, and parental leave.
Opportunities for professional development and mentorship.