Senior Operations Performance and Analytics Manager (Operations)

TL;DR

Senior Operations Performance and Analytics Manager (Operations): Leading analysis of operational data and improving the operational data landscape to drive operational excellence, cost savings, and efficiency. Focus on building robust business cases, providing actionable insights, and ensuring financial alignment and budget delivery.

Location: Hybrid in Amsterdam

Company

hirify.global is Europe's largest direct-to-consumer gifting destination, offering flowers, plants, and expanding to other categories across seven markets.

What you will do

• Keep an overview of operational performance metrics and identify improvement opportunities.
• Partner with BI, Tech, and Finance teams to optimize dashboards and reports for data visibility.
• Drive financial alignment to ensure budget delivery while retaining challenging targets.
• Lead data-driven decision-making by building business cases and providing actionable insights.
• Empower the operations team to effectively utilize and understand data, fostering data literacy.
• Manage or support cross-functional projects driving operational excellence, efficiency, or customer experience.

Requirements

• 5+ years’ experience in operations, consulting, strategy, or a fast-paced project or business management role, with key exposure to physical operations.
• Highly organized and able to bring structure and focus to fast-moving environments.
• Strong analytical skills, comfortable with numbers, reports, and spreadsheets.
• Confident communicator with excellent stakeholder management skills.
• Ability to juggle multiple priorities and switch between contexts.
• Curious, ambitious, proactive, and entrepreneurial mindset.

Nice to have

• Experience in e-commerce operations, consumer goods, or fresh products.
• Exposure to working with senior leadership and a wide range of stakeholders.
• Experience with project management tools and Google Workspace.
• Curiosity for experimenting with new tools, systems, and specifically AI.

Culture & Benefits

• Flexible working (core hours from 10 am-4 pm).
• Option to work abroad for up to 30 days each year.
• Share in our success with a choice to take equity options from day 1.
• 24 vacation days with an option to buy an extra 5 each year, plus happiness days and flexible bank holidays.
• Mental health support through Open Up, including access to online therapy sessions.
• Flexible training framework for career development through Bloom & Learn programme.
• Daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen.

Hiring process

• Quick 30-minute chat with Talent Acquisition Manager.
• Interview with Head of Central Operations Planning and Performance.
• Task presentation to Head of Central Operations Planning and Performance and VP Operations.
• Final interview with COO.