TL;DR

Managed Services Specialist (Fintech, SaaS): Building and cultivating deep, trusted, and transparent relationships with customers while supporting them in using %hirify_global%'s compliance product. Focus on understanding customer goals, solving challenges efficiently, and being a strategic "voice of the customer" for product improvement.

Location: Remote (United States). Must be based in CO, CA, DC, FL, GA, IL, IN, KS, MA, MD, MO, NC, NJ, NV, NY (excluding metro), OH, OR, PA, TN, TX, UT, VA, & WA (excluding metro).

Salary: $65K-85K base salary

Company

%hirify_global% is a Compliance as a Service solution that integrates regulatory databases with core business systems to automate critical compliance processes.

What you will do

Build and cultivate deep, trusted relationships with customers and internal teams.
Support customers hands-on, using %hirify_global% products to quickly and efficiently solve their challenges.
Deeply understand customer goals, daily problems, business process improvements, and different use cases.
Communicate customer updates, new requirements, and product feedback to internal teams for service and product innovation.
Create and iterate on foundational best practice processes, tools, and measurement.
Be a strategic "voice of the customer" thought-partner for marketing, sales, implementation, support, product, and engineering teams.

Requirements

3+ years of customer facing experience in insurance licensing or compliance.
2+ years in hands-on product/customer support or a technical account management role.
Proven experience with processes such as obtaining and renewing licenses, updating contact details, and managing carrier state appointments.
Experience with Salesforce configuration, administration, or as a power user (e.g., reports and dashboards, list views, data loading, field and object customization).
Natural problem-solver comfortable with complexity and ambiguity.
Must have US work authorization; unable to consider candidates who require a work visa now or in the future.

Nice to have

Progress towards a Salesforce Admin Certification.

Culture & Benefits

Flexible PTO and 12 paid holidays per year.
12 weeks parental leave with a generous return-to-work stipend.
Medical, Dental, and Vision plans with 100% employee-paid premiums on some options for you and your dependents.
401(k) retirement savings plan and HSA employer contributions.
High-energy, team-first attitude with a focus on collaboration and customer love.