TL;DR

Customer Success Intern: Supporting and scaling customer success operations by managing renewals, account health, and growth opportunities with an accent on customer communication and process building. Focus on driving renewals, de-escalating issues, and building scalable customer success processes.

Location: Must be based in the United States and work onsite in Lehi, Utah

Salary: $15 per hour

Company

%hirify_global% is a YC unicorn founded in 2012 that provides a developer-friendly REST API for shipping, simplifying shipping for businesses from startups to Fortune 500 companies.

What you will do

Manage renewal lifecycle and secure continued partnerships for assigned customer segments.
Monitor billing and financial status, communicate with customers to resolve invoice issues.
Analyze customer usage data to identify upsell and cross-sell opportunities.
Serve as a steady point of contact to de-escalate customer issues and support at-risk accounts.
Document processes, create templates, and draft playbooks to scale customer success operations.

Requirements

Must be authorized and based in the United States.
Currently pursuing or recently graduated with a degree in Business or related field.
Strong written and verbal communication skills, including financial conversations.
Ability to work 20 hours per week onsite in Lehi, Utah.
Comfort with data analysis and familiarity with CRM platforms like Salesforce or HubSpot.

Nice to have

Experience with G-Suite or Microsoft Office.

Culture & Benefits

Comprehensive medical, dental, vision, and life insurance.
Competitive compensation and equity.
Monthly work from home stipend of $50.
Flexible work schedule and paid time off.
Collaborative culture with a supportive team and unlimited growth opportunities.