TL;DR

Onboarding Executive and Support Associate (Fintech/Payments): Coordinating the onboarding and support for merchants on Point of Sale and Payments platforms with an accent on accurate and timely setups, integration support, and query resolution. Focus on managing the merchant lifecycle, logging and tracking issues in Jira, and identifying process improvements to enhance efficiency.

Location: Hybrid role, requiring 2-3 days a week in the Manchester office. Option to work from abroad for up to 120 days a year (subject to right to work in country of choice).

Company

%hirify_global% started as the first peer-to-peer lending company in 2005 and launched as %hirify_global% in 2020, aiming to redefine finance by focusing on customer needs and fostering an empowering work environment.

What you will do

Coordinate new merchant onboarding to ensure accurate and timely setups.
Collaborate with Sales and Partner Solutions to confirm merchant data and integration details.
Support merchants during testing and integration, including use of portals, APIs, and sandbox tools.
Manage merchant support queues, triaging, resolving, and escalating queries.
Log and track issues in Jira and collaborate with Product, Engineering, and Commercial teams for prompt resolution.
Identify recurring issues and suggest improvements to tools, processes, and documentation.

Requirements

Experience in merchant support, technical onboarding, sales support, or implementation (ideally in fintech, payments, or retail finance).
Strong written and verbal communication skills.
Good attention to detail and organizational abilities, with the capacity to manage multiple tasks.
Comfortable working with digital tools and learning about APIs and portals.
Familiar with systems such as Jira, Confluence, or Zendesk.
Proactive, collaborative, and willing to take ownership and improve processes.
Must be able to work 2-3 days a week in the Manchester office.

Culture & Benefits

Flexible ways of working with a focus on face-to-face collaboration and a good work-life balance.
Hybrid role requiring 2-3 days a week in the Manchester office.
Option to work from abroad for up to 120 days a year (subject to having the right to work in the country of choice).
Workplace free from discrimination, with a diverse team of nearly 50 nationalities.
DE&I forum and a culture where everyone can bring their full self to work.

Hiring process

AI tools may be used to support parts of the hiring process, such as reviewing applications or resumes.
Final hiring decisions are ultimately made by humans, not AI tools.

Onboarding Executive and Support Associate (Fintech)