TL;DR

Provisioning Specialist: Managing and maintaining provisioning software and user accounts to ensure secure and efficient operations with an accent on compliance, account lifecycle management, and cross-team support. Focus on troubleshooting account issues, supporting sales with trial accounts, and working in rotating shifts for global coverage.

Location: Hybrid in Skopje, North Macedonia

Company

%hirify_global% is a leading provider of European B2B data and sales intelligence, trusted by thousands of revenue teams worldwide.

What you will do

Manage and maintain the provisioning platform for stable and secure account lifecycle operations.
Create and update user accounts with accurate access levels to support onboarding and collaboration.
Verify user identities to ensure compliance and security standards.
Support sales by provisioning trial accounts to accelerate client acquisition.
Troubleshoot and resolve account-related issues promptly to minimize disruptions.
Work rotating shifts to provide continuous global support.

Requirements

Location: Hybrid role requiring presence in Skopje office 2–3 days per week.
1+ years experience in customer service, account management, or technical support, preferably in SaaS.
Working knowledge of remote desktop applications and help desk software such as Zendesk and Salesforce.
Strong problem-solving, multitasking, and communication skills.
Tech-savvy and adaptable to new technologies and tools.
Ability to work rotating shifts for global coverage.

Culture & Benefits

Inclusive and diverse community valuing respect, collaboration, and solution-focused mindset.
Supportive environment empowering individual contributors.
Values kindness, teamwork, and celebrating individual impact.