TL;DR

Process Excellence Service Delivery Manager (Business Processes): Leading continuous improvement and operational excellence initiatives using Lean and Six Sigma methodologies across multiple client engagements with an accent on optimizing quality, efficiency, and customer value. Focus on implementing re-engineered solutions, designing KPI frameworks, and identifying automation opportunities including AI/GenAI deployment.

Location: Hybrid: 3 days a week in %hirify_global% office in Sao Paulo, Brazil

Company

%hirify_global% is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

Lead high-impact process improvement projects using Lean tools and Six Sigma principles.
Analyze current processes, identify improvement opportunities, and implement re-engineered solutions.
Act as a change agent, partnering with cross-functional teams and clients to drive transformation initiatives.
Design and implement KPI frameworks, dashboards, and measurement systems.
Identify automation opportunities and lead end-to-end process transformation initiatives, including AI/GenAI deployment.

Requirements

Strong problem-solving and analytical skills.
Green Belt or Black Belt certification in Lean Six Sigma.
Proven experience in leading process improvement and transformation projects.
Ability to collaborate effectively with global stakeholders and manage client escalations using RCA/CAPA methodologies.
Experience in designing KPIs and implementing performance measurement systems.

Nice to have

Prior experience in a Black Belt role within the IT sector.
Technical or coding knowledge.
Understanding of digital marketing and exposure to outbound sales processes.
Experience deploying AI/GenAI projects.

Culture & Benefits

Hybrid work model with flexibility.
Support for a healthy work-life balance through various wellbeing programs.
Energetic, collaborative, and inclusive workplace where everyone can thrive.
Opportunities to build the career path that’s right for you.
Commitment to doing what's right for people, clients, company, communities, and climate.

Process Excellence Service Delivery Manager (Process Excellence)