TL;DR

PC Support Tech: Providing end-user technical support for desktop and workstation-related needs, including troubleshooting hardware and software issues with an accent on delivering effective in-person support for various IT equipment and systems. Focus on supporting conference room equipment, IT Walk-Up general technical issues, and maintaining laptop, desktop, printer, smartphone, and tablet devices.

Location: Kansas City, MO (Onsite required)

Salary: $22.82 – $26.17/hour

Company

%hirify_global% is a staffing company specializing in providing contract IT professionals to its clients.

What you will do

Provide comprehensive end-user support for desktop, workstation, and mobile devices.
Support and troubleshoot conference room equipment.
Deliver general technical assistance at IT Walk-Up centers.
Perform basic troubleshooting for laptops, desktops, printing devices, smartphones, and tablets.
Assist end users via chat, email, phone, and in person.

Requirements

Working knowledge of Windows 11, Microsoft Office, and Office 365.
Familiarity with maintaining laptop/PC hardware, laser printer hardware, iOS, and Android.
1-3 years of experience with in-person IT support is required.
Sound knowledge of Active Directory, Entra ID, and Intune solutions.
Good understanding of prioritizing incidents and utilizing ticketing systems.
Ability to clearly communicate technical issues to all levels of employees.

Culture & Benefits

Work effectively in a team-oriented environment.
Make sound decisions with general guidance.