TL;DR

Relationship Manager (Sales): Manage and retain key W2W customer accounts in APAC, focusing on renewal and revenue retention with an accent on customer relationship management and revenue forecasting. Focus on building strong executive relationships, cross-functional collaboration, and shaping product development through customer insights.

Location: Hybrid in Sydney, Australia with in-office work required on Mondays and Thursdays

Company

%hirify_global% provides an all-in-one workspace connecting docs, notes, projects, calendar, and email with AI integration, serving millions of users including large organizations like Toyota, Figma, and OpenAI.

What you will do

Be a founding member of the Relationship Management Team, shaping growth and customer engagement.
Serve as the first point of contact for customer needs and provide key insights to leadership.
Forecast predictable revenue and manage renewal processes for your territory.
Collaborate cross-functionally with Customer Success Managers to mitigate risks and ensure customer satisfaction.
Provide customer feedback to influence product development and improvements.

Requirements

Location: Must work hybrid in Sydney with mandatory in-office days.
4+ years experience in account or renewal management with revenue responsibility.
Proven track record of meeting renewal targets and revenue goals.
Strong negotiation, presentation, and closing skills.
Excellent analytical and problem-solving abilities.
Ability to build strong relationships with executives and internal stakeholders.

Nice to have

Experience communicating trends and risks to leadership and cross-functional teams to guide retention strategies.

Culture & Benefits

Inclusive and diverse global workforce.
Equal opportunity employer with commitment to accommodations for disabilities.
In-person collaboration culture with designated Anchor Days.