TL;DR

Technical Support Engineer: Providing expert support and troubleshooting for %hirify_global%'s cybersecurity Detection and Response product InsightIDR with an accent on diagnosing complex technical issues and customer communication. Focus on solving technical challenges, analyzing logs, and collaborating globally to deliver effective solutions.

Location: Tokyo, Japan (onsite)

Company

%hirify_global% is a cybersecurity company focused on creating a secure digital world by protecting customers against threats and delivering innovative security solutions.

What you will do

Assist customers in solving complex technical issues with %hirify_global% products.
Set up and troubleshoot Detection and Response product InsightIDR.
Analyze large log files and design workflows to identify root causes.
Collaborate with global engineering and product teams to find solutions.
Continuously expand product knowledge and become a subject matter expert.
Identify software defects and false positive alerts through deep troubleshooting.

Requirements

Location: Must be based in Tokyo, Japan.
1–2 years experience in technical support or related role with strong troubleshooting skills.
Hands-on experience with Linux, Windows, or MacOS administration.
Understanding of network architecture and protocols (TCP/IP, DNS, DHCP, firewalls).
Foundational cloud computing knowledge with experience in AWS, Azure, or GCP.
Basic cybersecurity knowledge including malware, phishing, encryption, and authentication.
Fluent in both Japanese and English.