TL;DR

Implementation Specialist (Project Management): Managing onboarding and implementation of Square's products for merchants in the UK with an accent on accelerating deal velocity and ensuring optimal account configuration. Focus on project managing multi-merchant onboarding, cross-functional collaboration, and delivering seamless seller experiences.

Location: Remote within London and surrounding areas with hybrid onsite interactions

Company

%hirify_global% builds technology to increase access to the global economy through brands like Square, Cash App, and Afterpay, providing integrated commerce and financial services solutions.

What you will do

Drive onboarding and implementation experiences ensuring accountability to go-live timelines and accelerating deal velocity.
Cultivate strong cross-functional relationships to align on the seller journey and remove barriers.
Manage stakeholder communications and develop scalable strategies to resolve obstacles.
Master Square's platform, products, integrations, and ecosystem as a subject-matter expert.
Lead multi-merchant projects with competing priorities ensuring timely delivery.
Create and maintain engaging training materials for internal teams and external partners.

Requirements

Location: Must be based in London or surrounding areas
3-4+ years experience in client-facing roles such as software implementation, support, sales, or account management.
Strong communication, time management, and ability to manage multiple initiatives.
Proven success delivering complex projects in technology industry.
Positive attitude and ability to operate independently in ambiguous environments.

Nice to have

Experience in Point of Sale (POS) or payments industries.
Hardware installation or networking configuration experience.
Spanish or French language proficiency.

Culture & Benefits

Remote work within London and surrounding areas.
Medical insurance, flexible time off, retirement savings plans, and family planning benefits.
Inclusive workplace committed to equal opportunity and accommodations.