TL;DR

Manager Launch Management (Fintech): Leading and scaling a team of Launch Managers and managing onboarding and technical partnerships with an accent on AI adoption and process optimization. Focus on team leadership, operational ownership, and driving efficiency through AI tools and data-driven improvements.

Location: Remote, must be based in Mexico

Company

%hirify_global% is a leading AI customer service platform for banks and credit unions, valued over $1 billion and recognized for innovation and employee satisfaction.

What you will do

Manage and coach a team of 6 Launch Managers based in Mexico and the US, including hiring and performance reviews.
Lead the onboarding program for new hires, maintaining training and ramp-up processes.
Serve as primary contact for technical partnerships, troubleshooting and maintaining documentation.
Champion AI tool adoption to automate workflows and improve team efficiency.
Analyze team capacity and recommend process improvements to accelerate customer value delivery.
Foster a collaborative remote culture connecting Mexico-based team members with global teams.

Requirements

Must be based in Mexico with ability to manage remote teams in Mexico and the US.
2+ years of management experience in Implementation, Professional Services, Customer Success, or Technical Support.
Experience in B2B SaaS environment; FinTech experience is a strong plus.
Native-level Spanish and business-professional English fluency required for bilingual communication and interviews.
Comfortable with complex technical products and AI tools to improve workflows.
Strong organizational and project management skills to handle multiple workstreams.

Nice to have

Experience with API integrations or technical troubleshooting.
Experience building or revamping employee training programs.
Experience working with US-headquartered companies.

Culture & Benefits

High-impact role with visibility and opportunity to build the Mexico hub.
Ownership of onboarding success and key partnership relationships.
Encouragement to experiment and implement AI tools for team effectiveness.
Remote work with a focus on connecting global teams.

Hiring process

Introduction and practical interviews.
Team interviews and cultural fit discussions.
Decision and offer stage.