TL;DR

Data Science Manager (Data Science ML): Leading and growing a data science team to revolutionize customer service analytics and automation at %hirify_global% with an accent on experimentation, real-time analytics, and machine learning. Focus on designing scalable measurement frameworks, predictive systems, and driving data-driven decision making to reduce churn and operational costs.

Location: Hybrid role with in-person participation required throughout the year

Salary: $207,485–$244,100 USD annually

Company

%hirify_global% is a leading cryptocurrency platform focused on increasing economic freedom worldwide by building the emerging onchain platform and future global financial system.

What you will do

Lead, mentor, and grow a high-performing data science team focused on customer service excellence.
Partner with CX leadership, Product, and Engineering to identify and reduce friction points across the customer lifecycle.
Establish and own business metrics for customer support optimization and build real-time prediction systems.
Develop standardized experimentation and optimization processes integrated with product teams.
Design anomaly detection systems and escalation pathways to maintain service quality.
Communicate insights and recommendations to senior leadership to influence company strategy.

Requirements

8+ years experience in data science or analytics with 3+ years managing teams
Strong background in machine learning, experimentation, and statistical analysis
Experience with real-time analytics, anomaly detection, and automated intervention systems
Exceptional communication skills for cross-functional collaboration and executive reporting
BA/BS degree in business, computer science, statistics, applied mathematics, or related field
Familiarity with LLM or NLP-based classification tools is a plus

Nice to have

Masters or PhD in relevant fields
Prior data science experience in customer support domain
Deep knowledge of causal inference techniques

Culture & Benefits

Medical, dental, and vision plans with generous employee contributions
401(k) plan with company match and health savings account contributions
Wellness stipend, mobile/internet reimbursement, and volunteer time off
Generous time off and leave policies
Option to get paid in digital currency