TL;DR

Senior Problem Manager (Payments): Building and evolving Incident and Problem Management practices, leveraging modern, agile practices and AI-powered analysis to uncover opportunities for optimisation and resilience. Focus on proactively spotting trends, analysing recurring issues, and initiating improvement initiatives independently.

Location: Onsite in London, UK (4+ days per week in office)

Company

%hirify_global% is a product company that reinvented payments infrastructure for in-person commerce in the UK.

What you will do

Evolve Incident and Problem Management practices using modern, innovative solutions and agile ways of working.
Help shape the strategic direction of Incident and Problem Management.
Ensure Incident and Problem Management toolsets are fit for purpose and aligned with business changes and product releases.
Proactively spot trends, analyze recurring issues, and initiate improvement initiatives independently.
Uncover opportunities for optimisation and resilience using AI-powered analysis.

Requirements

Strong ability to work autonomously and proactively.
Demonstrated ownership and accountability in problem-solving.
Experience with modern agile practices.
Proficiency in AI-powered analysis for issue resolution.
English: B2 required.
Must work from the office 4+ days per week in London, UK.

Culture & Benefits

Office-first culture with 4+ days per week in the office.
Environment that fosters autonomy, trust, and ownership.
Opportunity to work in a small but growing team.