TL;DR

Customer Service Advisor (Broadband): Supporting customers with broadband tech-related queries and problems, with an accent on providing comprehensive assistance and building customer relationships. Focus on troubleshooting, managing technical issues, and ensuring customer satisfaction.

Location: Doncaster Contact Centre, United Kingdom with the option of occasional home working.

Salary: £25,087.00 plus incentives and bonuses.

Company

%hirify_global% is a leading telecommunications company, with EE being its consumer mobile and broadband division.

What you will do

Talk to customers regarding broadband tech-related queries.
Help with simple router questions or more complex issues.
Provide support and ownership for customer problems.
Build positive relationships with customers.

Requirements

Naturally helpful, calm, and able to build relationships.
Must be based in the Doncaster Contact Centre, United Kingdom.
English: B2 required.

Culture & Benefits

Great team culture, meaningful support, and tailored training.
Online GP access 24/7 for you and your immediate family, fully funded.
Market-leading paid carer’s leave, up to 2 weeks off.
Equalized maternity, paternity, and adoption leave (18 weeks full pay, 8 weeks half pay).
Huge discounts on EE & BT products, including mobile and broadband.
Support in carving your own career path.
Season Ticket Travel Loan.
Volunteering days for local community support.
Optional Private Healthcare and Dental.