TL;DR

Customer Success Onboarding Manager (%hirify_global%): Manage and deliver onboarding programs for new customers using LeanIX, ensuring smooth onboarding and strong stakeholder collaboration with an accent on customer relationship management and project execution. Focus on coordinating technical and non-technical teams, handling escalations, and improving onboarding processes for scalable success.

Location: Hybrid in Berlin, Germany

Company

%hirify_global% is a global leader in enterprise software and cloud solutions, serving over four hundred thousand customers worldwide with a focus on innovation, inclusion, and personal development.

What you will do

Lead and deliver onboarding programs through webinars, workshops, and dedicated sessions.
Manage customer expectations, project scope, and resources to achieve successful outcomes.
Coordinate technical and non-technical resources across internal teams.
Track and communicate project status, risks, and issues to stakeholders at all levels.
Handle customer escalations and ensure timely resolution.
Improve onboarding processes and contribute to scalable best practices.

Requirements

Location: Must be based in or near Berlin, Germany for hybrid work
English and German: Strong communication skills in both languages, including technical vocabulary
Experience in consulting or customer-facing IT management projects (B2B)
Proven ability to manage multiple projects of varying complexity
Understanding of IT organizations, application development, and IT operations

Nice to have

Knowledge of Enterprise Architecture and/or LeanIX solutions

Culture & Benefits

Inclusive and diverse team environment
Focus on employee wellbeing and flexible working models
Opportunities for constant learning and skill growth
Supportive and collaborative team culture

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