TL;DR

Customer Support Specialist: Providing timely and accurate support to users of an AI-powered healthcare platform with an accent on troubleshooting, user advocacy, and CRM management. Focus on solving complex customer issues and enhancing user experience in a fast-paced startup environment.

Location: Remote (United States)

Salary: $41.00–$48.00 per hour

Company

%hirify_global% is a fast-growing startup pioneering generative AI technology to improve healthcare delivery and clinical documentation.

What you will do

Provide timely support and troubleshoot issues for enterprise and individual customers.
Collect and relay user feedback to product and operations teams to improve experience.
Use CRM tools to track and manage customer interactions and resolutions.
Investigate and resolve complex customer problems with care and accuracy.

Requirements

Must be located in the United States for this remote role.
2+ years experience in Tier 1 or lead customer support roles, preferably in tech support.
Excellent communication skills to explain technical issues clearly.
Strong organizational skills and ability to manage multiple priorities.
Comfortable working in a fast-paced environment with a results-driven approach.
Proficient with computers and technology; healthcare experience is a plus.

Nice to have

Experience with CRM/ticketing systems and strict privacy/security protocols.

Culture & Benefits

Flexible work hours with a Friday to Monday schedule, 7 AM to 6 PM EST.
Generous paid holidays and PTO for hourly employees.
Comprehensive medical, dental, and vision coverage.
401(k) matching and equity grants.
Supportive, high-growth startup culture focused on impact and ownership.
Resources for mental health, family forming, and professional development.