People Operations Specialist
Pleo

📍 Lisbon, Portugal

Pleo is scaling fast — and People Operations is the engine that keeps everything running. This role is perfect for someone who loves solving problems, supporting employees, and working with smart, tech-enabled HR systems.

What you’ll do
— Resolve employee tickets in Slack: policies, employment questions, process guidance
— Prepare employment letters, update contracts, maintain employee data
— Coordinate closely with People Partners, Payroll, and Talent
— Manage HiBob workflows: onboarding, job/title changes, time-off
— Quality-check automated outputs and fix HRIS ↔ payroll sync issues
— Maintain documentation and improve the knowledge base
— Spot recurring issues and suggest process improvements
— Provide empathetic, clear support in sensitive situations

What we’re looking for
— 2+ years in People Ops / HR Ops, ideally across multiple countries
— Strong HRIS experience (HiBob, Personio, Workday, BambooHR, etc.)
— Experience with ticketing/case management
— Understanding that HR rules differ by country (e.g., Spain ≠ Denmark)
— Tech-comfortable: you enjoy workflows, automations, AI helpers
— Clear written communication and calm under volume
— Process-minded with strong attention to data accuracy

Nice to have
— Experience with HiBob
— Familiarity with AI ticketing systems
— Knowledge of Pleo markets (DK, UK, DE, ES, FR, SE, PT, NL)
— Startup or scale-up background

What you’ll get
— A role with visible daily impact
— Smart systems so you’re not buried in manual tasks
— Autonomy to improve processes
— Close collaboration with People Partners, Payroll, Talent, and People Tech

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