B2B Support Specialist

TL;DR

B2B Support Specialist: Provide timely and accurate responses to partner inquiries and resolve issues with an accent on maintaining detailed records and following internal B2B support processes. Focus on prioritizing support tickets, effective communication with internal teams, and ensuring confidentiality and professionalism.

Location: Yerevan

Company

hirify.global is a company operating in the iGaming industry.

What you will do

• Provide timely and accurate responses to partner inquiries through internal communication channels.
• Maintain detailed records of partner interactions and follow up until resolution.
• Communicate effectively with internal teams to diagnose and resolve issues.
• Adhere to internal B2B support processes and workflows.
• Prioritize support tickets based on urgency and impact.
• Escalate complicated or unresolved issues as necessary.

Requirements

• Bachelor’s degree in Business Administration or related field.
• Experience in B2B customer or technical support in IT is an advantage.
• Strong written and verbal communication skills in English and Russian.
• Ability to work under pressure in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Team player mindset and professional approach with B2B clients.

Culture & Benefits

• Full-time position with mixed shift working schedule covering 24 hours.
• Openness to continuous learning and adapting to new processes.
• Work in a collaborative and professional environment.