TL;DR

Customer Success Engineer (Observability): Acts as a trusted advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion, ensuring value and success with %hirify_global% solutions. Focus on becoming the %hirify_global% expert, managing data pipelines, and identifying new use cases to optimize data flow.

Location: Remote from Dubai. Willingness to travel as needed (up to 25%)

Company

%hirify_global% is a rapidly growing, remote-first company providing a data engine for IT and Security, trusted by major industries.

What you will do

Act as a trusted/strategic advisor, driving the Customer Success lifecycle from onboarding to expansion.
Become the trusted %hirify_global% expert as customers build out observability pipelines.
Establish and maintain relationships with stakeholders and senior management.
Drive continued value by expanding usage and identifying new use cases for data transformation.
Communicate effectively and collaborate cross-functionally as the voice of the customer.
Inspire, mentor, and coach team members within the Customer Experience organization.

Requirements

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
Customers-first mindset with excellent communication and relationship management skills.
Proven track record working with large complex enterprises.
Experience with Observability, Logs, Metrics, IT Operations, and Security, with a deep understanding of managing data pipelines.
Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake).
Working knowledge of major cloud providers (AWS, Azure, GCP).
Fluent speaking and writing skills in English.
Must live in Dubai.

Culture & Benefits

Remote-first company, empowering employees to do their best work wherever they are.
Collaborative, curious, and motivated team environment.
Culture where differences are valued and welcomed.
Opportunity to do the best work of your career.