TL;DR

Technical Operations Specialist: Ensuring employee success and maintaining highest security practices by managing critical services and optimizing systems and processes. Focus on providing frontline IT support, owning onboarding/offboarding processes, administering core IT systems, and leading operational IT projects.

Location: Must be based in Tallinn, Estonia

Salary: Competitive Salary and Equity Options

Company

%hirify_global% is the leading AI customer service solution for banks and credit unions, providing a platform that unifies AI and human agents across every voice and digital conversation.

What you will do

Provide frontline and escalated IT support for hardware, software, networking, and enterprise tools.
Manage onboarding and offboarding processes for user accounts, devices, and system access.
Administer and maintain core IT systems such as Google Workspace, Okta, Slack, and MDM platforms.
Lead operational IT projects, including rollouts, migrations, and workflow improvements.
Monitor Tier 1 ticket queues and act as an escalation point for complex support requests.
Serve as the primary owner for local office IT operations, including physical asset management and AV setup.

Requirements

Located & willing to work in Tallinn, Estonia
Bachelor's degree in Computer Science, Information Technology, or a related field.
4+ years of experience in IT.
Strong understanding of IT infrastructure, security best practices, and compliance.
Good project management and problem-solving skills.
Proficiency in English (reading, writing, and speaking)

Nice to have

Familiarity with Python and scripting languages.
Knowledge of Atlassian products and AWS command line.

Culture & Benefits

Competitive salary and equity options.
Support for professional development (trainings, courses, conferences).
Access to the latest tools and equipment.
Team events, including annual awards and internal hackathons.
Generous referral bonuses.
Diverse team with 25 countries represented.

Hiring process

Involves an introduction, practical, and team interviews.
Followed by a decision and offer.