TL;DR

Technical Support Engineer (SaaS): Support customers using %hirify_global%’s platform by troubleshooting and resolving complex issues with an accent on SSO integrations, APIs, and developer tools. Focus on collaborating with engineering teams to reproduce issues, identify root causes, and enhance platform reliability and user experience.

Location: Hybrid in Santa Clara, CA, United States

Company

%hirify_global% helps companies hire developers based on skills and nurtures a community of millions of developers to upskill themselves.

What you will do

Troubleshoot and resolve issues across the %hirify_global% platform including web applications, APIs, ATS integrations, and developer tools.
Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs.
Engage with customers through tickets and live Zoom sessions with exceptional ownership and communication skills.

Requirements

Location: Hybrid in Santa Clara, CA, United States
2+ years experience in technical or product support for SaaS platforms.
Ability to debug full-stack web applications and use developer tools effectively.
Proficiency with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
Basic coding skills in Python or Ruby for automation or data validation.
Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm.

Nice to have

Background in HR tech, developer tools, or assessment platforms.
Experience building scripts and tools to accelerate troubleshooting.
Familiarity with AWS or GCP and observability tools like New Relic.

Culture & Benefits

Strong work ethic with focus on speed and quality.
Ownership and commitment to growth.
Supportive environment valuing clear communication and calmness under pressure.