TL;DR

Sales Operations Team Leader: Manage and lead the after-sales operations team focusing on process optimization and performance improvement. Focus on team management, data-driven decision making, and cross-department collaboration to enhance customer experience and operational efficiency.

Location: Sao Paulo, Brazil

Company

%hirify_global% is an international e-commerce group founded in 2016, offering B2B importing solutions and multiple marketplace platforms with offices worldwide including Brazil, Portugal, and the USA.

What you will do

Lead and manage the after-sales operations team with clear performance expectations.
Optimize processes for small batch execution and improve operational workflows.
Collaborate with Sales, Marketing, Logistics, and Procurement teams to enhance service quality.
Generate and analyze sales and customer behavior reports to inform strategic decisions.
Implement feedback mechanisms to gather customer insights and improve services.

Requirements

Must be located in Brazil with 5+ years in sales operations or customer support.
3+ years in leadership or team coordination roles managing high-volume operational teams.
Proficiency in CRM systems, preferably Hubspot, with strong analytical and communication skills.
Fluent in English.
Self-starter with a continuous improvement mindset.

Culture & Benefits

Competitive base salary with performance bonuses and CTL employment.
Flexible office-first work with remote work allowed 52 days per year.
Paid annual leave of 30 days and 100% paid sick leave.
Extended health insurance including dental, transportation, and meal allowances.
Opportunities for growth, training, and international collaboration.
Team bonding activities and a strong community culture.