Sales Operations Team Leader

TL;DR

Sales Operations Team Leader: Manage and lead the after-sales operations team focusing on process optimization and performance improvement. Focus on team management, data-driven decision making, and cross-department collaboration to enhance customer experience and operational efficiency.

Location: Sao Paulo, Brazil

Company

hirify.global is an international e-commerce group founded in 2016, offering B2B importing solutions and multiple marketplace platforms with offices worldwide including Brazil, Portugal, and the USA.

What you will do

• Lead and manage the after-sales operations team with clear performance expectations.
• Optimize processes for small batch execution and improve operational workflows.
• Collaborate with Sales, Marketing, Logistics, and Procurement teams to enhance service quality.
• Generate and analyze sales and customer behavior reports to inform strategic decisions.
• Implement feedback mechanisms to gather customer insights and improve services.

Requirements

• Must be located in Brazil with 5+ years in sales operations or customer support.
• 3+ years in leadership or team coordination roles managing high-volume operational teams.
• Proficiency in CRM systems, preferably Hubspot, with strong analytical and communication skills.
• Fluent in English.
• Self-starter with a continuous improvement mindset.

Culture & Benefits

• Competitive base salary with performance bonuses and CTL employment.
• Flexible office-first work with remote work allowed 52 days per year.
• Paid annual leave of 30 days and 100% paid sick leave.
• Extended health insurance including dental, transportation, and meal allowances.
• Opportunities for growth, training, and international collaboration.
• Team bonding activities and a strong community culture.