TL;DR

Campaign & Customer Communications Manager: Develop and execute strategic customer communication and multi-channel campaigns to support customer journey and adoption in a B2B SaaS environment with an accent on storytelling, content creation, and cross-functional collaboration. Focus on designing impactful campaigns, optimizing engagement metrics, and aligning communications with business goals.

Location: Hybrid in Copenhagen, Helsinki, Utrecht, Oslo, or Stockholm offices

Company

%hirify_global% is a fast-growing technology company revolutionizing public procurement by connecting public buyers and suppliers through innovative SaaS solutions.

What you will do

Develop and execute customer communication strategies across markets and segments.
Plan and manage multi-channel campaigns to drive adoption and upsell.
Create engaging content including product updates, guides, success stories, and emails.
Collaborate cross-functionally with Customer Success, Product, Sales, and Marketing teams.
Measure and optimize campaign performance using engagement data.

Requirements

Experience in B2B SaaS customer communication or lifecycle marketing.
Strong writing skills with demonstrable content creation and storytelling experience.
Strategic understanding of content formats, channels, and audience needs.
Experience managing multi-channel customer campaigns (email, in-app, webinars, social).
Strong project management skills and ability to work cross-functionally.
Fluent written and spoken English.

Nice to have

Familiarity with CRM tools such as HubSpot.

Culture & Benefits

Hybrid work supporting work-life balance.
Health and insurance plans varying by country/office.
Pension plans and paid parental leave.
Social events and competitive salary packages.