TL;DR

Fraud Operations Performance Associate II (QA Testing): Monitoring and improving label accuracy and case quality within fraud operations and external vendors with an accent on fraud trend analysis, quality assurance, and cross-functional collaboration. Focus on identifying knowledge gaps, strengthening training, and maintaining high accuracy in case handling.

Location: Remote within Canada

Salary: $55,000–$75,000 per year

Company

%hirify_global% is a fintech company reinventing credit to offer honest and flexible buy now, pay later solutions without hidden fees or compounding interest.

What you will do

Identify knowledge gaps through analysis and quality assurance
Collaborate with QA and Fraud Operations Leadership to improve training and coaching
Monitor and provide feedback on fraud operations team performance
Document findings and escalate issues to leadership
Stay updated on fraud trends, regulatory changes, and best practices
Maintain daily case volume with 98%+ accuracy

Requirements

Must have 3+ years fraud experience, preferably in fintech
1+ years quality assurance experience, preferably in fintech
Strong analytical and project management skills
Ability to work independently and build relationships across organization levels
Experience with tools like Salesforce, Looker, Snowflake, Netverify, and Onfido
Sponsorship is not available for this position

Culture & Benefits

Remote-first company with flexibility to work almost anywhere within Canada
Comprehensive health coverage including medical, dental, and vision for employees and dependents
Generous stipends for technology, food, lifestyle, and family forming expenses
Competitive vacation and holiday schedules
Employee stock purchase plan with discounted shares