TL;DR

Social Media Community Manager: Manage and grow %hirify_global%'s presence across multiple social media platforms with an accent on community engagement, brand awareness, and customer feedback analysis. Focus on building authentic relationships, leveraging AI-powered sentiment analysis, and collaborating cross-functionally to enhance customer experience.

Location: Hybrid in Seattle, USA

Company

%hirify_global% is a trusted brand focused on keeping cats and dogs safe and healthy, supported by a team passionate about pets and customer care.

What you will do

Build and manage presence across social media platforms including Facebook, Instagram, TikTok, and Reddit
Develop active communities and foster positive brand perception
Analyze customer feedback using AI-powered sentiment analysis and report actionable insights
Collaborate with Customer Experience, Marketing, and Product teams to ensure cohesive customer experience
Represent pet parent interests to guide product and feature development
Continuously grow professionally and contribute fresh ideas

Requirements

Location: Hybrid setup in Seattle, USA
English: Exceptional written communication skills (native level)
2+ years experience in community management or social media
Deep understanding of social media platforms and community management tools
Proactive, empathetic communicator with data-driven approach

Culture & Benefits

Four-day work week (35 hours)
Flexible schedule and hybrid office setup
Pet-friendly policies including Pawternity Leave
International team culture and wellness bonus
Relocation support and online learning budget
Public transport discount and buddy program