TL;DR

Product Support Engineer (Blockchain): Supporting customers in integrating API-first products and enhancing their staking and DeFi activities with an accent on onboarding, technical support, and platform updates. Focus on troubleshooting API issues and maintaining a comprehensive knowledge base.

Location: Remote Eastern US

Company

%hirify_global% is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings.

What you will do

Onboard and train business clients on staking processes and services.
Provide technical support and troubleshoot client inquiries related to staking.
Communicate platform updates and enhancements to clients.
Contribute to and maintain a knowledge base of staking-related information.

Requirements

2+ years of technical customer support experience in a B2B software company.
Proven experience with API troubleshooting and software implementation.
1+ year of experience in web3, blockchain, and cryptocurrency.
Fluent in English (written and spoken).

Nice to have

Experience working in a fast-growing startup.
Fluency in Spanish and/or Portuguese.
Genuine interest in Web3, blockchain, and smart contracts.

Culture & Benefits

Fast-paced, bureaucracy-free work environment.
Equity share options in the business.
Flexible holiday and remote working options.
Significant personal development budget.

Hiring process

Recruiter Interview (45 min).
Take-home test (< 3 hours).
Technical Interview (60 min).
Core Values Interview (45 min).
Founders Interview (30 min).
Offer!