TL;DR

Risk Analyst (Customer Support & Billing): Monitoring and analyzing payment metrics to prevent fraud and disputes with an accent on data-driven recommendations and risk optimization. Focus on identifying emerging risk patterns and collaborating with payment processors.

Location: Remote (within ± 4 hours of CET)

Company

Leading tech company creating innovative consumer products across health, education, and entertainment.

What you will do

Monitor and analyze dispute and fraud metrics across multiple merchant accounts.
Create and maintain comprehensive weekly risk reports for stakeholders.
Perform deep-dive analyses into risk factors.
Track compliance with card scheme programs.
Identify emerging risk patterns and propose mitigation strategies.
Collaborate with payment processors on risk management initiatives.

Requirements

2+ years of experience in risk analysis or fraud prevention.
Strong analytical skills with excellent attention to detail.
Advanced Excel skills and working knowledge of SQL.
Ability to translate complex data into clear recommendations.
Strong written and verbal communication skills.

Nice to have

Understanding of payment processing and risk metrics.
Experience with high-risk merchant accounts.
Knowledge of card scheme compliance programs.

Culture & Benefits

Remote work environment promoting work-life balance.
Unlimited paid time off.
Company-provided MacBook for productivity.
Flexible independent contractor agreement.

Hiring process

Recruiter screening followed by technical and final interviews.