TL;DR

Associate Support Analyst (Customer Support): Providing client support via calls and emails, troubleshooting issues, maintaining records, and collaborating with teams to ensure smooth operations. Focus on delivering step-by-step solutions, escalating complex problems, and supporting tier-one support efforts.

Location: Hybrid in Ho Chi Minh City, Vietnam

Company

%hirify_global% is a global technology solutions provider specializing in investment data management with a presence in multiple countries.

What you will do

Provide exceptional client support through calls and correspondence
Troubleshoot and deliver step-by-step solutions to client issues
Escalate complex problems to specialized services
Maintain accurate records, process documents, and update databases
Prepare progress reports and coordinate with managers
Collaborate with team members and external partners to meet deliverables

Requirements

Location: Hybrid work in Ho Chi Minh City, Vietnam
Bachelor’s degree in a relevant field
Minimum 2 years of work experience
Strong problem-solving, analytical, and communication skills
English proficiency: at least B2 level

Nice to have

Certifications such as CFA, CIPM, ITIL, or FRM

Culture & Benefits

Supportive and innovative team environment
Opportunities for professional growth and development
Generous time off including additional half days for public holidays
Global career development opportunities
Social events and referral bonus scheme up to $3,000

Hiring process

Screening call with Talent Acquisition Team
Hiring Manager interview
Final interview stage
Offer and onboarding