TL;DR

Customer Support Manager: Leading and managing the user support team to deliver exceptional customer service and improve processes. Focus on operational leadership, analytical thinking, and people management to enhance customer experience and team performance.

Location: Lisbon

Company

%hirify_global% builds a network of EV chargers to accelerate sustainable mobility, focusing on partnerships and growth in a fast-paced environment.

What you will do

Lead and manage the user support team ensuring positive customer interactions
Drive operational improvements in processes, tools, and team performance
Set goals and motivate the team to achieve high service standards
Analyze support data to inform decision-making and improvements
Foster a culture of ownership and proactive problem-solving

Requirements

Location: Lisbon
Languages: English (main), Portuguese (main); Polish, Spanish or French are nice-to-have
Strong leadership and team motivation skills
Analytical capacity and sense of ownership
Proactive attitude and excellent communication skills

Nice to have

Additional language skills: Polish, Spanish, or French

Culture & Benefits

Private health insurance coverage
Gym membership
Flexible working hours
Annual offsite team events
Regular team-building activities
English training
Free office snacks, unlimited coffee, and meal allowance
Special discounts for EV charging