TL;DR

IT Support Specialist (Cloud Networking): Providing first-line technical support to employees while managing user accounts and troubleshooting hardware and software issues with an accent on cloud services and enterprise applications. Focus on collaborating with Systems and Security teams to resolve complex technical issues and improve IT workflows.

Company

%hirify_global% is a pioneer in cloud networking and security, offering a centralized service that converges enterprise networking and security.

What you will do

Provide first-line technical support to employees across global offices.
Troubleshoot and resolve hardware, software, and network-related issues.
Manage IT requests related to cloud services and enterprise applications.
Administer and monitor cloud-based infrastructure components.
Lead IT processes for employee onboarding and offboarding.
Collaborate with Systems and Security teams to resolve technical issues.

Requirements

Minimum of 3 years of experience in IT support or a related technical role.
Hands-on experience with Azure, Entra ID, and Microsoft 365.
Strong troubleshooting skills for Windows and macOS.
Solid understanding of network infrastructure concepts.
Experience with endpoint management tools is an advantage.
Knowledge of IT automation or scripting is an advantage.