TL;DR

Senior Customer Success Manager (SaaS): Drive engagement, maximize adoption, and ensure long-term success for mid-market clients in a fast-growing AI-powered SaaS platform. Focus on managing high-value B2B clients, solving technical roadblocks, and enabling seamless renewals and expansion opportunities.

Location: Hybrid in Prague or Barcelona

Company

%hirify_global% is a global AI-powered SaaS scale-up with $28M Series B investment, serving 4,000+ sales and support teams worldwide.

What you will do

Own and manage relationships with highest value mid-market clients
Drive customer engagement and maximize product adoption
Ensure long-term customer success leading to renewals and expansions
Proactively solve technical challenges to prevent issues
Collaborate with global teams across Europe, US, and Asia

Requirements

Location: Hybrid work in Prague or Barcelona
English: Proficient (B2 or higher)
Experience in B2B SaaS customer success or account management
Strong customer-focused and strategic mindset
Ability to solve technical roadblocks proactively

Nice to have

Experience with AI-powered SaaS products
Previous work in high-growth SaaS companies

Culture & Benefits

Global team with presence in Europe, US, and Asia
Personalized 1:1 coaching
Opportunity to contribute to a journey towards $100M ARR
Hybrid work model with 4 days in-office