Account Manager

TL;DR

Account Manager (SaaS/Traveltech): Manage and optimize over 100 client accounts to grow their online booking channels and improve customer experience with an accent on client relationship building, data-driven growth strategies, and product adoption. Focus on analyzing market trends, proactive client consulting, and collaborating with stakeholders to deliver tailored solutions.

Location: Hybrid in Sydney, Australia. Must have Australian Citizenship, Permanent Residency, New Zealand residency, or valid Australian working visa with minimum 2.5 years remaining without sponsorship requirement.

Company

hirify.global is a leading reservation software provider for tours, activities, and attractions, serving over 20,000 clients globally and part of Booking Holdings.

What you will do

• Build and nurture relationships with 100+ hirify.global clients in your portfolio.
• Conduct audits to identify opportunities for client growth and improved customer experience.
• Analyze data and market trends to formulate strategic growth plans.
• Present growth plans and influence clients to implement suggested improvements.
• Handle unique client problems and rollout product updates to enhance feature adoption.
• Collaborate with internal and external stakeholders to address client needs effectively.

Requirements

• Undergraduate degree.
• Minimum 1 year experience in B2B or B2C account management.
• Strong negotiation and influencing skills to implement growth strategies.
• Experience in data analysis to identify trends and create strategic plans.
• Excellent time management, organization, and ability to manage multiple projects.
• Must have Australian or New Zealand residency or valid Australian working visa with 2.5+ years remaining without sponsorship.

Nice to have

• Experience with Google Analytics, Looker Studio, SEMRush, or Microsoft Clarity.
• Experience in tourism or SaaS industry.

Culture & Benefits

• 22 weeks paid parental leave, 2 weeks paid grandparent leave, extended care and bereavement leave.
• Life insurance policy and wellness benefits including Headspace subscription.
• 26 days annual leave and global leave benefits.
• Work-from-home assistance and hybrid-friendly environment.
• Educational opportunities for skill development and growth programming.
• Social hours, team-building events, and a fast-paced, engaging work environment.