22 дня назад
Senior Customer Support Manager (Gaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Support Manager (Gaming): Leading the strategy and operations of player support to ensure exceptional experiences with an accent on automation and continuous improvement. Focus on managing support teams, analyzing player issues, and enhancing support tools.
Location: Fully remote (US)
Company
is a leading independent mobile games company known for its award-winning titles and a strong global team.
What you will do
- Define and execute the customer support vision aligned with studio goals.
- Manage daily support operations and performance tracking.
- Enhance tagging systems for better issue analysis.
- Develop player policies and maintain knowledge bases.
- Train and mentor support specialists.
- Act as the escalation point for complex player issues.
Requirements
- 7+ years in Customer Support, with 2+ years in a leadership role.
- Experience managing teams in gaming or digital products.
- Strong analytical skills and experience with support tools.
- Excellent communication skills for stakeholder presentations.
- Passion for games and player satisfaction.
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