TL;DR

Svp Client Success (Medtech/Software): Lead and architect a world-class client success organization focused on retention, expansion, and client advocacy across employers, health plans, and channel partners. With an accent on strategic leadership, operational excellence, and data-driven customer engagement. Focus on building scalable processes, driving net revenue retention, and elevating partner success models in a hybrid US-based environment.

Location: New York Metropolitan area or remote within the US with hybrid work model requiring onsite presence three days a week in NYC office.

Salary: $380,000–$425,000 per year plus stock options and benefits.

Company

%hirify_global% is the world's largest virtual clinic for women and families, providing digital and in-person health services across fertility, pregnancy, parenting, and family building with a mission to make healthcare work for all.

What you will do

Architect and lead Maven’s Client Success strategy and organization to drive retention, expansion, and client advocacy.
Develop customer engagement models using segmentation, health scoring, and predictive intelligence.
Partner with Sales, Product, Marketing, and Channel teams to improve client experience and outcomes.
Build and scale partner success programs for brokers, payers, and distribution channels.
Establish success metrics and provide transparent reporting to executive team and board.
Scale and lead a high-performing client success team with operational rigor and accountability.

Requirements

Must have active US work authorization.
15+ years leadership experience in client success or strategic accounts, including senior executive roles.
Proven track record improving net revenue retention, churn reduction, and expansion revenue.
Experience with complex enterprise clients such as Fortune 500 employers and health plans.
Strong strategic, operational, and financial acumen with data-driven mindset.
Excellent leadership, communication, and ability to influence C-suite stakeholders.
Willingness to travel for client and internal meetings.

Nice to have

Experience in digital health or family health space.
Familiarity with Salesforce, Looker, Asana, and Microsoft suite.

Culture & Benefits

Access to Maven’s full health platform including mental, reproductive, and family care.
Hybrid work model with in-office meals and collaboration days.
16 weeks fully paid parental leave and new parent stipend after one year.
Annual professional development stipend and personal career coaching.
401K matching with immediate vesting for US employees.