TL;DR

Director of Customer Account Management (SaaS): Transforming and scaling the account management organization to drive predictable renewals and strategic rightsizing with an accent on operational discipline and people leadership. Focus on building systems, processes, and talent to support a high-velocity mid-market book of business.

Location: Remote - US

Salary: $131,000 - $165,000

Company

%hirify_global% is the leading AI-powered customer engagement platform.

What you will do

Recruit, develop, and inspire a high-performing CAM team.
Design and scale the CAM operating model.
Own and refine forecasting rigor.
Drive revenue through rightsizing and vendor consolidation.
Partner with Customer Success leadership to create a unified customer experience.
Provide executive-level reporting on CAM performance.

Requirements

6+ years in account management leadership within a SaaS environment.
Proven experience in rightsizing and upsell frameworks.
Strong track record of accurate forecasting and revenue predictability.
Ability to influence and build relationships with C-suite stakeholders.
Exceptional communication skills.

Nice to have

Experience selling to clients within enterprise B2C or high-volume engagement platforms.
Background in email, mobile messaging, or marketing automation.

Culture & Benefits

Paid parental leave.
Competitive salaries and meaningful equity.
Flexible PTO and paid sabbatical.
Monthly Employee Wellness and Professional Development allowance.

Director, Customer Account Management (SaaS)