В команду ищем Applied ML Engineer
Компания: Bright Pattern Inc (brightpattern.com) (https://brightpattern.com/)
Проект: https://www.brightpattern.com/ai-contact-center-suite/

📍 Формат работы: удалённо
⏳ Тип занятости: full-time
🌍 Локация или гражданство кандидата: неважно
📑 Вариант оформления: контракт (consulting agreement)

Bright Pattern makes software that helps businesses communicate with their customers in a more enjoyable and efficient way over phone, SMS, email, web chat, video and a number of messaging apps such as WhatApp, Telegram, Facebook Messenger. We help businesses to organize work, automate frequent responses and stay in context of the customer inquiries from contact to contact, irrespective of the contact channel.
Our software is provided over the Internet as a service. We handle millions of our customers' conversations daily across the globe.

The platform leverages AI-powered tools for automation, predictive routing, and analytics, helping businesses improve efficiency and customer satisfaction, while driving the costs down. Known for its simplicity and quick deployment, Bright Pattern is ideal for organizations looking to streamline customer interactions and optimize customer service performance across industries like retail, healthcare, and finance.

Job Requirements:

▪️Practical experience building high-performance server-side applications in 24x7 high-load environments
▪️Strong expertise in Python
▪️Knowledge of other programming languages such as C++ and Go
▪️Familiarity with modern ML stacks, including PyTorch, ONNX, PyTest, and OpenVINO
▪️Proficiency in English (written and spoken)

Nice to Have:

▪️Knowledge of mathematics, statistics, probability, linear algebra, dynamic programming, numerical methods
▪️Experience applying statistical methods to real-world data and identifying trends/patterns
▪️Understanding of ML algorithms for speech analysis and customization for specific tasks
▪️Knowledge of speech processing theory and audio physics
▪️Experience with audio libraries such as Librosa, TorchAudio, FFmpeg
▪️Understanding of vector search (e.g., FAISS)
▪️Familiarity with ASR libraries like Kaldi, NVIDIA Nemo, ESPnet, Whisper, Vosk

Responsibilities:

▪️Develop, maintain, and improve cloud services utilizing ML models, focusing on performance, stability, and availability
▪️Research and evaluate quality, performance, and evolution of competitive and open-source models
▪️Fine-tune and train models for specific markets/applications
▪️Focus on applied machine learning rather than fundamental research
▪️This is just the beginning—many more cutting-edge projects are underway or about to start.

What we offer:
▪️Possibility of relocation to California on an L1 or H1B visa.
▪️Participation in the development of a complex, high-load product with real users.
▪️Flexible schedule, remote work.
▪️Opportunity to work with a high-level engineering team that offers valuable learning experiences.

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MI Engineer