Customer Support Specialist (SaaS)

TL;DR

Customer Support Specialist (SaaS): Delivering exceptional customer service and support for hirify.global’s platform customers with an accent on managing helpdesk operations and optimizing support processes. Focus on building relationships, triaging support tickets, and improving workflows to enhance customer satisfaction.

Company

hirify.global is a rapidly growing company focused on providing exceptional customer service through its SaaS platform.

What you will do

• Review, triage, and respond to customer and internal support tickets.
• Leverage established processes for handling high volumes of information requests.
• Act as an escalation point for stakeholders.
• Assist in optimizing support processes and ensuring quality.
• Build cross-functional relationships to drive productivity and customer retention.
• Provide excellent customer experiences in every interaction.

Requirements

• 2-4 years of customer success/support experience, preferably in enterprise service helpdesk and SaaS.
• Excellent client-facing communication skills, both written and verbal.
• Experience with systems like Zendesk and Salesforce.
• Fluency in English, both written and spoken.
• Bachelor's degree in a relevant field.
• Willingness to work alternative schedules, including early morning or overnight shifts.

Nice to have

• Strong organizational and prioritization skills.
• Dedication to improving processes and workflows.
• Professional presentation skills for product training.

Culture & Benefits

• Competitive compensation and best-in-class benefits.
• Community-driven culture with employee events.
• Generous time off and a modern workspace.
• Respectful work environment where every opinion is valued.