TL;DR

Trainee Sales Trader (Fintech): Providing front line client support and execution-only phone dealing service for financial markets products with an accent on client communication, trade dispute resolution, and technical platform support. Focus on developing financial market knowledge, client engagement, and sales skills in a hybrid work environment.

Location: Hybrid in Melbourne, Australia

Company

%hirify_global% is a publicly-traded FTSE250 FinTech company operating mobile, web, and desktop trading platforms globally.

What you will do

Provide front line support to clients via phone, email, web chat, and social media
Answer queries on products and platforms from a global client base
Deliver execution-only phone dealing service after training
Resolve trade disputes and provide technical support for front-end platforms
Engage proactively with clients about financial markets and innovations
Conduct audit checks and client administration tasks

Requirements

Location: Hybrid work with 3 days in office in Melbourne, Australia
Fluency in English (written and spoken)
Degree-level education or equivalent experience
Interest in financial markets and strong numerical aptitude
Excellent interpersonal and communication skills
Basic math skills and literacy in MS Office

Nice to have

Sales background

Culture & Benefits

Performance-based incentives and flexible working hours with work-from-home opportunities
Company contributions to insurance and medical plans
Career-focused technical and leadership training
Additional days off for volunteering and birthday celebration
State-of-the-art office facilities and social clubs