TL;DR

Associate Customer Success Manager (SaaS): Drive customer retention and growth by managing customer engagement and ensuring full value realization of %hirify_global%'s platform with an accent on client lifecycle management, issue tracking, and cross-functional collaboration. Focus on supporting tactical account responsibilities, strategic initiatives, and customer project oversight.

Location: Hybrid in Denver, Colorado or San Francisco, California, United States

Salary: $74,000 - $103,000 USD depending on location

Company

%hirify_global% builds a data platform to power safe and fair decisions, serving over 100,000 customers including DoorDash, Coinbase, Lyft, and Instacart.

What you will do

Support tactical account responsibilities including issue tracking, data analysis, meeting coordination, and business review preparation
Develop comprehensive understanding of clients to contribute to strategic initiatives
Collaborate with Account Management to drive renewals and improve customer success approaches
Act as the voice of the customer and partner with internal teams to provide visibility on customer issues and feedback
Oversee multiple customer projects including expansions, implementations, integrations, and enhancements

Requirements

Location: Must be able to work hybrid from Denver, CO or San Francisco, CA
1+ years of client-facing customer success, sales, account management, or customer service experience
General knowledge of software applications such as Salesforce and Google Apps
Strong customer focus and excellent communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience in SaaS or Human Resources space is a plus

Culture & Benefits

Fast-paced and collaborative environment
Learning and development allowance
Competitive compensation with opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy and monthly wellness and home office stipends